Terms of Service

• Customer means an organization that subscribes to the Services, such as a property manager, security company, university, homeowner association or municipality.
• Consumer Services means subscriptions we offer to individuals for their own residence, such as drone alerts and community alerts.
• Authorized User means a person a Customer permits to use the Services, including dispatchers, administrators, security personnel and members.
• Customer Data means everything captured, uploaded or generated through your use of the Services, including video, images, audio, transcripts, biometric templates, detections, incident records, watchlists and location data.

Depending on your plan, the Services can include a command center for monitoring cameras, sensors, personnel and incidents; automated detection of people, vehicles, objects and uncrewed aircraft; face and license plate recognition; watchlist and vault matching; two way radio with automatic transcription; body camera streaming and recording; patrol, shift and incident management; reporting and analytics; and consumer alert subscriptions for a residence.

Features vary by plan and by what has been deployed at your location. We may add, change or discontinue features. If we discontinue a material feature you are paying for, you may cancel the affected subscription for a prorated refund of prepaid, unused fees.

Features labeled beta, preview or experimental are provided as is, may change or be withdrawn, and are excluded from any service commitment.

You must be at least 18 years old to create an account, unless you are an Authorized User under an account controlled by an adult or an organization. You are responsible for the accuracy of the information you provide, for keeping credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.

A Customer is responsible for its Authorized Users, for assigning appropriate roles and permissions, and for removing access when a person leaves. Administrators can view and export data across their organization, including personnel location and recordings.

Saffely provides software and equipment. We are not a licensed alarm monitoring company, a central station, a private patrol operator or an emergency dispatch service. We do not monitor your property, we do not staff a response center on your behalf, and we do not contact emergency services for you.

Alerts depend on power, internet connectivity, cellular coverage, third party networks, equipment condition, camera placement, lighting, weather and radio conditions, none of which we can guarantee. The Services can fail to detect an event, can detect it late, or can report an event that did not occur. You should not rely on the Services as your only means of protecting people or property, and you remain responsible for your own emergency planning and for maintaining appropriate insurance.

You decide what to monitor. You are solely responsible for the legality of that monitoring, including all of the following.

• Notice and signage. Posting the notices that video and audio recording laws require in your jurisdiction, and placing cameras so they do not capture areas where people have a reasonable expectation of privacy, such as restrooms, changing areas and the interiors of neighboring residences.
• Biometric consent. Before enabling face recognition, providing written notice and obtaining the written consent that laws such as the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act and similar state laws require, and maintaining a written retention and destruction policy where required.
• Audio recording. Obtaining the consent that applies in your state before recording conversations or radio traffic, including in states that require the consent of every party.
• Employee monitoring. Giving security personnel the notices that employment and electronic monitoring laws require before tracking their location or recording them.
• Airspace. Using drone detection only to receive broadcasts passively. You must not use the Services to interfere with, jam, disable, damage or take control of any aircraft, which is a federal crime, and you must comply with FAA rules and with any restrictions on operating your own aircraft.
• Watchlists. Ensuring you have a lawful basis for adding a person to a watchlist, that the underlying information is accurate and current, and that entries are removed when they are no longer justified.
• Non-discrimination. Not using the Services to target, profile or surveil people on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age, immigration status or any other protected characteristic, and not using them to interfere with legally protected activity such as organizing or protest.

You must not, and must not permit anyone else to:

• use the Services to stalk, harass, intimidate, threaten or unlawfully track any person, including a former partner, an employee off duty, or a member of the public;
• monitor a location or a person you have no lawful right to monitor, or point equipment into a private space you do not control;
• share, sell or publish Customer Data about an identifiable person except as permitted by law and by this Agreement;
• use recognition results as the sole basis for denying a person housing, employment, credit, insurance or entry, or for any other legally significant decision;
• attempt to access another organization's data, probe or breach our systems, or circumvent rate limits, authentication or usage restrictions;
• reverse engineer the Services, extract models or embeddings for use outside the Services, or use the Services to build a competing product;
• resell or provide the Services to a third party unless we have agreed to it in writing;
• upload malware, or interfere with the integrity or performance of the Services.

We may investigate suspected violations and may suspend access where we reasonably believe continued use presents a legal risk or a risk of harm.

As between you and Saffely, you own Customer Data. You grant us a limited, non-exclusive license to host, store, transmit, process, display and create derived records from Customer Data solely to provide, secure, support and maintain the Services for you, and as otherwise instructed by you.

We do not use Customer Data for advertising, we do not sell it, and we do not use your video, images, audio or biometric templates to train general purpose models for other customers. We may generate aggregated and de-identified statistics about system operation and use them to run and improve the Services, provided they do not identify you or any individual.

You represent that you have the rights and permissions needed for us to process Customer Data as described here, including any notices and consents relating to the people it depicts. Where we process personal information on your behalf, we act as your service provider under our data processing terms, available on request.

The Services use automated systems, including machine learning models operated by us and by third parties, to detect and classify people, vehicles, objects and aircraft, to group faces into identity records, to read license plates, to describe scenes and to transcribe audio. These outputs are estimates expressed with a confidence value. They are affected by distance, angle, lighting, motion, occlusion, image quality and radio conditions, and accuracy is not uniform across all conditions or all people.

You agree to treat automated outputs as investigative leads only, to have a trained person verify them before acting, and not to rely on them as proof of identity. You are responsible for decisions you make and for actions your personnel take in response to an alert.

Where we supply cameras, sensors, antennas or gateways, title and risk are set out in your order form. Unless that document says otherwise, equipment provided as part of a subscription remains our property, must be returned in working condition within 30 days after the subscription ends, and may be charged for at replacement cost if it is not returned.

You are responsible for the site, for power and network connectivity, for physical security of the equipment, and for obtaining any permission, permit or landlord consent that installation requires. We may deliver firmware and software updates automatically, including updates required for security, and you agree not to block them.

Equipment may need to reach our systems over your network. You are responsible for the network configuration you choose and for the security of other devices on that network.

The field application reports precise location continuously while a user is signed in, records and streams body camera video, and carries radio audio that is recorded and transcribed. It runs in the background and can be configured by an employer to remain in a locked, single purpose mode on a managed device.

If you deploy it to your personnel, you are the employer for all purposes. You are responsible for providing notice, obtaining consent where required, setting duty expectations, and complying with wage, hour and monitoring laws. Saffely is not the employer of your personnel and does not supervise them.

Fees are set out at checkout or in your order form. Subscriptions renew automatically for successive periods at the then current rate until cancelled. We charge the payment method on file at the start of each period. Fees exclude taxes, which you are responsible for.

Consumer subscriptions. You can cancel at any time from your account settings or by writing to us. Cancellation takes effect at the end of the current billing period and service continues until then. Where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel before it ends. Except where the law requires otherwise, payments are non-refundable and we do not provide partial period refunds.

Enterprise subscriptions. Term, renewal, notice periods and payment terms follow your order form. Invoiced amounts not paid when due may accrue interest at the lower of 1.5 percent per month or the maximum permitted by law, and we may suspend the Services after reasonable notice of non-payment.

We may change prices for a renewal period with at least 30 days notice before the renewal date. If you do not accept a price change, you may cancel before renewal.

The Services rely on third party providers for hosting, storage, payments, messaging, mapping, real time media and model inference, and can link to third party sites. We are not responsible for third party services or content, and your use of them may be governed by their own terms. Our providers are listed in our Privacy Policy.

Saffely and its licensors own the Services, including all software, models, interfaces, documentation, trademarks and the Saffely name and marks. This Agreement grants you a limited, non-exclusive, non-transferable right to use the Services during your subscription. All rights not expressly granted are reserved. If you send us feedback or suggestions, we may use them without obligation to you.

Each party may receive non-public information of the other, including pricing, security documentation, deployment details and Customer Data. The receiving party will protect that information with at least reasonable care, use it only to perform under this Agreement, and disclose it only to people who need it and are bound by similar obligations, or where legally compelled after giving notice where permitted.

This Agreement runs while you use the Services. You may stop at any time by cancelling and closing your account. We may suspend or terminate access if you materially breach this Agreement and do not cure the breach within 15 days of notice, if you fail to pay, if we reasonably believe continued use creates a risk of harm or legal liability, or if we discontinue the Services.

Before termination takes effect, and for 30 days afterwards, you may export Customer Data through the Services or by written request. After that period we may delete Customer Data in the ordinary course. Sections covering ownership, confidentiality, disclaimers, liability, indemnification and disputes survive termination.

Except as expressly stated in a written agreement with us, the Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, secure or error free, that detections will be accurate or complete, that every event of interest will be detected, or that alerts will be delivered promptly or at all. We do not warrant the accuracy of third party data, including published listings used to build reference vaults.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, punitive or consequential damages, or for lost profits, lost revenue, lost goodwill or loss of data, under any theory of liability, even if advised of the possibility.

To the fullest extent permitted by law, the total aggregate liability of Saffely and its affiliates, officers, employees, agents, suppliers and licensors arising out of or relating to the Services will not exceed the amounts you paid to Saffely for the Services in the 12 months before the event giving rise to the claim, or 100 US dollars if you have paid nothing.

Saffely is not liable for loss, injury, theft, trespass, property damage or death resulting from an event the Services failed to detect, reported inaccurately or reported late, or from any decision made in reliance on an automated output. These limits do not apply to liability that cannot be limited by law, and they allocate risk between the parties in exchange for the fees charged.

You will defend, indemnify and hold harmless Saffely and its affiliates, officers, employees and agents from third party claims, damages, liabilities, penalties and reasonable legal fees arising out of Customer Data, your use of the Services, your monitoring practices, your failure to provide required notices or obtain required consents, including biometric and audio recording consents, or your violation of this Agreement or of applicable law.

We will defend you against third party claims alleging that the Services, as provided by us and used in accordance with this Agreement, infringe a United States patent, copyright or trademark, and will pay amounts finally awarded, provided you notify us promptly and let us control the defense.

This Agreement is governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and allowing 30 days to reach a resolution.

If that fails, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, seated in Wyoming or conducted remotely where the rules allow. The arbitrator decides all issues except that a court decides the enforceability of this paragraph. Claims must be brought individually. Class, collective and representative actions are not permitted, and each party waives any right to a jury trial.

Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

Opt out. You may reject this arbitration agreement by emailing legal@saffely.com with your name, account and a statement that you opt out, within 30 days of first accepting this Agreement. Opting out does not affect any other part of this Agreement.

We may update this Agreement. We will revise the date at the top of this page and, for material changes, provide notice by email or in product at least 30 days before the change takes effect for existing subscribers. Continued use after the effective date means you accept the revised Agreement. If you do not accept it, stop using the Services and cancel.

This Agreement, together with any order form and our Privacy Policy, is the entire agreement between the parties on this subject. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest remains in effect. Neither party is liable for delays caused by events beyond reasonable control. You may not assign this Agreement without our written consent; we may assign it in connection with a merger, acquisition or sale of assets. Failure to enforce a provision is not a waiver. Notices to you may be sent to the email address on your account, and notices to us should go to the address below. Nothing in this Agreement creates a partnership, agency or employment relationship.

Questions about this Agreement can be sent to legal@saffely.com.

Baba Do LLC, doing business as Saffely.